Delivery Process
How Delivery Works
Standard Floor Access Only
We deliver to ground and first-floor residences. For higher floors, please notify us in advance.
Mention floor level during checkout.
- Include delivery notes on checkout page
- Ensure elevator access if above first floor
- Allow clear access to entrance
- Extra charges may apply for upper floors
Need Help Getting It Upstairs?
We offer assisted delivery upon request. Please coordinate in advance for smooth access.
Our support team can schedule extra delivery staff.
- Must be arranged before delivery
- Fee depends on stairs/accessibility
- Time slot confirmed in advance
- Support on standby for coordination
Get Ready to Sleep Better
The Luxe Mattress Buying Process Is Simple!
1
Choose the Comfort You Deserve
Explore our premium collection and pick the mattress that fits your sleep style—firm, soft, or hybrid. Whether it’s for you or the whole family, we have the perfect fit for every sleeper.
2
We’ll Handle the Rest
Once your order is placed, our team carefully prepares your mattress, schedules your delivery, and keeps you updated every step of the way. We’ll even guide you through setup if needed.
3
Relax, Unbox, and Enjoy
Your Luxe Mattress arrives right at your doorstep—ready to transform your nights. Simply unbox, let it settle, and enjoy 5-star comfort for years to come. Sweet dreams start here.
Making
Dreams Come True!
One Night at a Time 🌙
Join over 10,000 happy sleepers across the United Kingdom! Experience the comfort they love and wake up refreshed every day. Be part of the happy sleepers’ community today!
