Return & Exchange Policy
Simple, Stress-Free Returns
We understand preferences vary. That’s why you get 100 nights to be sure. Ask for a refund up to night 60, or swap for a different mattress up to night 100, provided it comes back clean and undamaged.
Confirm Mattress Eligibility
- Ensure the mattress is unused and still in original packaging
- No signs of wear, stains, or damage allowed
- Refunds can be requested up to night 60, exchanges up to night 100
- Provide proof of purchase or order ID with your return request
Prepare for Return Pickup
Once your return request is approved, we’ll help you coordinate a smooth collection. To avoid delays, make sure everything is properly packed and ready for pickup at the agreed time.
Prepare for Return Pickup
- Coordinate collection with our team via email or call
- Use the original protective packaging for transport
- Remove any accessories not being returned
- Schedule pickup during available service hours
Await Inspection & Refund
Once we receive your returned mattress, our quality control team will inspect it to ensure it meets our return criteria. If approved, your refund will be processed promptly and confirmed via email.
Follow :
- Our team inspect the returned product within 3–5 business days
- Refunds issued within 14 days of approval
- Refunds go back to the original payment method
- You'll receive confirmation via email once processed
One-Time Exchange Policy
Not satisfied with the firmness or size? You can exchange up to night 100. Your first exchange is free; a second costs £49 and is the last one on that order.
One Exchange Per Order
- Only one exchange is allowed per original purchase
- Refund requests up to night 60, exchange requests up to night 100
- Product must be in new, resellable condition
- Exchanges are not available for customized items
Pay the Exchange Fee
To ensure seamless coordination, a flat £49 delivery fee is required for all mattress exchanges. This covers both pickup of the original item and delivery of your replacement.
Proceed to checkout and complete your payment.
- Covers both pickup and delivery logistics
- Payment required before scheduling the exchange
- Fee is non-refundable even if further exchanges occur
- Applies only to standard mainland UK delivery zones
Choose Your Replacement
Explore our range of models to find your ideal match. Our team is here to help you pick the right firmness, style, and size—ensuring your next choice brings the comfort you’re looking for. Any difference in price will be adjusted accordingly.
Contact support between day 40–100.
- Browse our full mattress collection online
- Ask support for personalized recommendations
- Confirm product availability before scheduling
- Prepare payment for any price difference
Confirm the Exchange Schedule
Once your replacement is selected and the fee is paid, we’ll coordinate both the pickup and redelivery schedule. Our goal is to ensure a smooth, timely exchange experience from start to finish.
Precautions to Follow When Receiving Your Mattress
- Our team will arrange pickup of the original mattress
- Delivery of the replacement is typically within 5–7 working days
- Be available during scheduled window
- Inspect the new mattress upon arrival and confirm satisfaction
Making
Dreams Come True!
One Night at a Time 🌙
Join over 10,000 happy sleepers across the United Kingdom! Experience the comfort they love and wake up refreshed every day. Be part of the happy sleepers’ community today!
