Our Policies
At Luxe Mattresses, we believe in transparency, quality service, and a restful experience—from browsing to bedtime. Here’s a quick overview of our key policies designed to give you peace of mind.
How Delivery Works
From ground floor to top floors—know what to expect on delivery day and how we handle special requests. 👉 Learn more
Mattress Buying Guide
New to Luxe? Our step-by-step buying process makes it easy to find your perfect mattress. 👉 Learn more
100-Night Free Trial
Try your mattress risk-free for 100 nights. If it’s not the right fit, return or exchange it 👉 Learn more
Shipping Policy
We deliver fast and reliably across the UK, with clear guidelines on free and paid delivery options. 👉 Learn more
Refund Policy
We offer fast, secure refunds with clear conditions—note that delivery and transaction charges are non-refundable. 👉 Learn more
Return Policy
Not satisfied with your mattress? You can return it within 14 days 👉 Learn more
Exchange Policy
Need a different firmness or size? We offer easy exchanges within 14 days, no hassle. 👉 Learn more
Damage Return Process
Received a damaged item? Report it within 48 hours for a fast and fair resolution. 👉 Learn more
Free Standard Delivery
Enjoy free delivery within 5–7 working days on all standard mattress orders. 👉 Learn more
Paid Delivery
Understand your rights and our responsibilities when you shop with Luxe. 👉 Learn more
Terms & Conditions
Understand your rights and our responsibilities when you shop with Luxe. 👉 Learn more
STRESS-FREE COMFORT
From Selection to Sleep — We Handle Everything
Choosing the perfect mattress shouldn’t be complicated. At Luxe Mattresses, we make your journey smooth, personalized, and worry-free. From expert guidance to doorstep delivery, we’re with you every step of the way—so you can focus on what matters most: getting the best sleep of your life.
- 10+ Years of Mattress Expertise
- Personalised Sleep Consultations
- Safe, Secure, and Insured Delivery
- Always Here — 24/7 Customer Support
Get Ready to Sleep Better
The Luxe Mattress Buying Process Is Simple!
1
Choose the Comfort You Deserve
Explore our premium collection and pick the mattress that fits your sleep style—firm, soft, or hybrid. Whether it’s for you or the whole family, we have the perfect fit for every sleeper.
2
We’ll Handle the Rest
Once your order is placed, our team carefully prepares your mattress, schedules your delivery, and keeps you updated every step of the way. We’ll even guide you through setup if needed.
3
Relax, Unbox, and Enjoy
Your Luxe Mattress arrives right at your doorstep—ready to transform your nights. Simply unbox, let it settle, and enjoy 5-star comfort for years to come. Sweet dreams start here.
