Shipping Policy
Standard Shipping at No Extra Cost
Luxe offers free standard shipping with every mattress order, ensuring safe and timely delivery to your doorstep. Our logistics partners follow strict handling protocols to preserve product quality.
Browse, select, and checkout securely.
- Free standard delivery is available across most mainland UK
- Orders are typically delivered within 5–7 business days
- Delivery is to ground or first floor only unless arranged in advance
- You’ll receive tracking and delivery updates via email or SMS
Confirm Your Delivery Area
Browse through our diverse selection of mattresses—memory foam for deep contouring, orthopaedic for back support, or hybrid for a perfect balance. Every collection is crafted to suit unique sleep needs and preferences.
Contact support between day 40–100.
- Standard shipping available throughout mainland UK
- Exclusions apply for some remote or offshore regions
- Enter your postcode during checkout to check eligibility
- Contact support for delivery confirmation if unsure
Understand Delivery Timeline
Not sure where to start? Use our guided quiz to help you determine the best mattress based on your sleep position, body type, and comfort preference.
Follow :
- Orders dispatched within 1–2 business days after purchase
- Delivery typically takes 5–7 working days depending on location
- Weekday delivery slots provided in advance
- Public holiday delays will be communicated proactively
Know What’s Included
Choose the perfect mattress size—Single, Double, King, or Super King—using our clearly outlined size chart. Match your bed frame and room space with precision.
Read Reviews and Product Comparisons
- Mattress delivery to ground or first floor only
- Unboxing and setup not included unless purchased separately
- Delivery team will contact you if needed for coordination
- Package will be left at main entrance if no one is home
Prepare for Delivery Day
Once you’ve chosen your mattress, completing your order is fast and safe with multiple payment options.
Proceed to checkout and complete your payment.
- Clear space near your door for the delivery team
- Track shipment via link sent to your email or SMS
- Be present or arrange for someone to receive the package
- Inspect the box on arrival and report any visible damage
Making
Dreams Come True!
One Night at a Time 🌙
Join over 10,000 happy sleepers across the United Kingdom! Experience the comfort they love and wake up refreshed every day. Be part of the happy sleepers’ community today!
