Refund Policy
We aim to make the refund process as straightforward as possible while maintaining fair conditions for both parties.
Conditions
Eligibility Criteria
Refunds are only applicable if your returned mattress is in brand-new, unused condition, and returned within 14 days.
Inspection Protocol
All returned products undergo a detailed inspection by our quality assurance team to ensure they meet the return conditions.
Refund Timeline
Approved refunds will be issued within 14 business days via the original payment method.
Non-Refundable Fees
- Original Delivery Charges (if any) are non-refundable.
- Transaction Fees (e.g., payment processing or gateway charges) are also non-refundable
Return Method
Customers must send returns using a trackable courier and provide proof of postage. Luxe Mattresses is not responsible for any loss or damage during return transit.
Return Shipping Costs
These are the responsibility of the customer unless the product was faulty or
incorrect.
STRESS-FREE COMFORT
From Selection to Sleep — We Handle Everything
Choosing the perfect mattress shouldn’t be complicated. At Luxe Mattresses, we make your journey smooth, personalized, and worry-free. From expert guidance to doorstep delivery, we’re with you every step of the way—so you can focus on what matters most: getting the best sleep of your life.
- 10+ Years of Mattress Expertise
- Personalised Sleep Consultations
- Safe, Secure, and Insured Delivery
- Always Here — 24/7 Customer Support
Get Ready to Sleep Better
The Luxe Mattress Buying Process Is Simple!
1
Choose the Comfort You Deserve
Explore our premium collection and pick the mattress that fits your sleep style—firm, soft, or hybrid. Whether it’s for you or the whole family, we have the perfect fit for every sleeper.
2
We’ll Handle the Rest
Once your order is placed, our team carefully prepares your mattress, schedules your delivery, and keeps you updated every step of the way. We’ll even guide you through setup if needed.
3
Relax, Unbox, and Enjoy
Your Luxe Mattress arrives right at your doorstep—ready to transform your nights. Simply unbox, let it settle, and enjoy 5-star comfort for years to come. Sweet dreams start here.
